Refund policy

Thank you for shopping with us. We value your trust and aim to make your shopping experience as smooth and satisfying as possible. We understand that sometimes you might need to return an item. To facilitate this, we've formulated the following return policy:

1. 30-Day Return Window: You can return eligible items within 30 days of receiving your order.
2. Exclusions:
   • Cut-to-Order Items: Any products that are cut to order, like chains, are not eligible for returns. Please ensure you order the correct size and length.
   • Used or Damaged Items: We cannot accept returns of tools or products that have been used, are damaged, or are not in their original condition. Items must be returned unused, undamaged, and with all original packaging intact.
3. Condition of Return: All returned items must be in new, unused condition, and in their original packaging. If items are returned in a condition that is unsellable, the return will not be accepted, and the item will be sent back at the customer's expense.
4. Proof of Purchase: For a seamless return process, please provide a proof of purchase, like your order number or a receipt, when returning an item.
5. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., you received a defective or incorrect item). We recommend using a traceable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item.
6. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
7. Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at koodak@koodak.com.au.
8. Final Sale Items: Any items marked as "Final Sale" or "Clearance" are not eligible for returns or exchanges.
9. Return Process: To initiate a return, please contact our customer service at koodak@koodak.com.au. They will guide you through the steps and provide you with a return address.